Drying time depends on the rug’s thickness, fibre type, and the conditions on the day. Most rugs dry within a day or two when dried under controlled conditions, though dense wool rugs can take longer. We manage the drying stage carefully to prevent watermarks, mould, and backing damage, so we never rush this part of the process just to speed up return.
For most homes, a professional clean every 12 to 18 months keeps rugs in good condition, though high-traffic areas, pets, or allergies may call for more frequent attention. Regular vacuuming between cleans helps, but it cannot remove the grit worked deep into the pile. Booking regular maintenance protects the fibres and delivers longer-lasting results than waiting until a rug looks visibly dirty.
Yes. We assess the fibre and test for colourfastness before starting, then match the method to the material. Wool, silk, cotton, and other natural fibres are cleaned with gentler solutions and lower agitation to avoid shrinkage, felting, or colour bleed. If a rug is fragile or antique, we set realistic expectations during the inspection so you know what can and cannot be achieved.
In many cases, yes. Pet odours often sit deep in the backing rather than the surface, so we target the source rather than masking the smell. Severe or long-standing contamination that has soaked through to padding can be harder to fully resolve, and we will tell you honestly what results are realistic after inspecting the affected areas.
Fitted carpet is cleaned in place, while rugs are loose and often made from more delicate or varied materials that need individual assessment. Rugs also have backings and edges that require careful handling and controlled drying. Because of this, we treat each rug on its own terms rather than applying a one-size-fits-all method. You can view our full range of services for other cleaning needs.
Clearing furniture and small items off the rug and giving it a quick vacuum helps, but it is not essential. Let us know about any known stains, spills, or problem areas so we can plan the treatment. If you are unsure about a particular rug or want advice on aftercare tips, feel free to contact us before your appointment.
